Terms and Conditions

Welcome to Redcart.qa. Redcart provide website features and other products and services to you when you visit or shop at Redcart.qa, use Redcart products or services, use Redcart applications for mobile, or use software provided by Redcart in connection with any of the foregoing (collectively, "Redcart"). Redcart provides the Redcart Services subject to the following conditions.

You and Redcart

We offer a wide range of Redcart Services, and sometimes additional terms may apply. When you use an Redcart Service (for example, Your Profile, Gift Cards, Redcart Video, Your Media Library, Redcart devices, or Redcart applications. you also will be subject to the guidelines, terms and agreements applicable to that Redcart Service ("Service Terms"). If these App Usage Conditions are inconsistent with the Service Terms, those Service Terms will control.

Privacy Policy

Please review our Privacy Information, which also governs your use of Redcart Services, to understand our practices.

Electronic Communications

When you use Redcart Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Redcart Services, such as our Message Centre, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright and Related Information

All content included in or made available through any Redcart Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Redcart or its content suppliers and protected by laws in Qatar. The compilation of all content included in or made available through any Redcart Service is the exclusive property of Redcart and protected by Laws in Qatar.


All rights not expressly granted to you in these App Usage Conditions or any Service Terms are reserved and retained by Redcart or its licensors, suppliers, publishers, rights holders, or other content providers. No Redcart Service, nor any part of any Redcart Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Redcart. Subject to your compliance with these App Usage Conditions and any Service Terms, and your payment of any applicable fees, Redcart or its content providers grant you a limited, non-exclusive, non-transferable, non-sub licensable license to access and make personal use of the Redcart Services. You may not misuse the Redcart Services. You may use the Redcart Services only as permitted by law. The licenses granted by Redcart terminate if you do not comply with these App Usage Conditions or any Service Terms. This license does not include any resale or commercial use of any Redcart Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Redcart Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

Redcart and Account

You need your own Redcart account to use certain Redcart Services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit www.redcart.qa to manage your payment options. Redcart does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Redcart Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their Redcart Household. Redcart reserves the right to refuse service, terminate accounts, terminate your rights to use Redcart Services, remove or edit content, or cancel orders in its sole discretion.

Product and Trademarks

Click here to see a non-exhaustive list of Redcart trademarks. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Redcart Service are trademarks or trade dress of Redcart in Qatar. Redcart's trademarks and trade dress may not be used in connection with any product or service that is not Redcart's, in any manner that is likely to cause confusion among customers, or in any manner that discredits Redcart. All other trademarks not owned by Redcart that appear in any Redcart Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Redcart.

Communications and Comments

You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Redcart reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Redcart for all claims resulting from content you supply. Redcart has the right but not the obligation to monitor and edit or remove any activity or content. Redcart takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All kind of risk of loss shall be upon the source of Origin who actually sends the item. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Process of Returns and Refunds

Redcart does not take title to returned items until the item arrives at our centre. At our discretion, a refund may be issued without requiring a return. For more information about our returns and refunds, please see our Returns Policy.

Delivery Time, Terms & Fees

  • We assure to deliver ordered products within 24 hours from the placement of order. The Customer shall receive a system generated notification about the same immediately after the placement of order. In case there is delay in the agreed delivery time, another indication of the same shall be sent to the customer with exact date and time of delivery.
  • In case the Customer orders an item through Redcart and the particular item get exhausted immediately after the order is placed, we shall make all possible efforts to get it delivered to you within the agreed time. In case, if the same is not possible, an automated email shall be sent to the customer stating the possible date and time of delivery of such product. In such a scenario, the Customer shall have option, to visit our link and cancel the order, if he/she does not wish to proceed with such order.

Criteria for Cancellation of an Order

The customer is free to cancel the placed order provided he/she cancels the same within 6 (six) hours of placement of such order in order to avoid deduction of processing fees. If the customer cancels the order after 6 (six) hours of placement of order, he/she shall be charged towards payment gateway charges and wasted trip charges.


Redcart does not warrant that product descriptions or other content of any Redcart Service is accurate, complete, reliable, current, or error-free. If a product offered by Redcart is not as described, you may return it in unused condition.


"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on Redcart and other retailers. With respect to items sold by Redcart, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Redcart is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

App Permissions

When you use apps created by Redcart, such as the Redcart App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. To learn more about these permissions, click here.

Liability and Warranty

The Redcart services and all information, materials, products, content, (including software) and other services included on or otherwise made available to you through the Redcart services are provided by Redcarton an "as is" and "as available" basis, unless otherwise specified in writing. You expressly agree that your use of the Redcart services is at your sole risk. Redcart makes no representations or warranties of any kind, express or implied, as to the operation of the Redcart services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the Redcart services, unless otherwise specified in writing. To the full extent permissible by law, Redcart disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Redcart does not warrant that the Redcart services, information, content, materials, products (including software) or other services included on or otherwise made available to you through the Redcart services, Redcart's servers or electronic communications sent from Redcart are free of viruses or other harmful components. To the full extent permissible by law, Redcart will not be liable for any damages of any kind arising from the use of any Redcart service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any Redcart service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Other Businesses

Parties other than Redcart operate stores, provide services or software, or sell product lines through the Redcart Services. In addition, we provide links to the sites of affiliated companies and certain other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Redcart. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their Web sites). Redcart does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties.


Any dispute in connection with your use of any Redcart Service, or to any products or services sold or distributed by Redcart will be resolved by binding arbitration.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in group, consolidated action.


By using any Redcart Service, you agree that the relevant laws in Qatar will govern these app usage Conditions and any dispute of any sort that might arise between you and Redcart.

Site Policies and Modifications

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of Redcart Services. We reserve the right to make changes to our site, policies, Service Terms, and these App Usage Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


The following terms ("Software Terms") apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Redcart Services (the "Redcart Software").

  • Redcart Software and Use: You may use Redcart Software solely for purposes of enabling you to use the Redcart Services as provided by Redcart, and as permitted by these App Usage Conditions and any Service Terms. You may not incorporate any portion of the Redcart Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Redcart Software in whole or in part. All software used in any Redcart Service is the property of Redcart or its software suppliers and is protected by United States and international copyright laws.
  • Third Party Services and Use: When you use the Redcart Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
  • No Reverse Engineering: You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Redcart Software, whether in whole or in part.
  • Updates: We may offer automatic or manual updates to the Redcart Software at any time and without notice to you.
  • Conflicts: In the event of any conflict between these App Usage Conditions and any other Redcart or third-party terms applicable to any portion of Redcart Software, such as open-source license terms, such other terms will control as to that portion of the Redcart Software and to the extent of the conflict.

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